Delivery Information

WORLDWIDE DELIVERY

ANTEPRIMA offers express shipping on all orders. 

We ship to Hong Kong & Macau with SF Express, and rest of the world with FedEx. Please note that we currently do not ship to China and we do not deliver to P.O. Boxes.

From 15th May 2017 – 10:00 (UTC+08:00), ANTEPRIMA offers free express shipping on orders at US $250 or above. For orders below US $250, we will apply delivery charge according to the delivery location.

Destination

Delivery Charge 
(Only applicable for orders below USD 250)

 

Hong Kong & Macau

US $5

 

Asia Pacific (excludes China)

US $25

 

Europe

US $37

 

Canada & USA

US $44

 

Rest of the world

US $45

 

Remarks
* Free shipping will be offered to orders at US $250 or above after all reward points / gift cards discount deductions 

 

DELIVERY TIMES

We will dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. Orders placed on Friday after 4pm (UTC+8) will begin processing the following Monday.

For international orders, FedEx offers international priority express service, which delivers orders within 2-5 business days from the date of dispatch. Please note this does not take into account any customs clearance delays that may arise. We work closely with our shipping partners to minimize any delays in delivery for our international customers. 

You will receive an email notification with courier tracking number when your order is dispatched. Orders are delivered Monday to Friday.

Destination

Time

 

Hong Kong & Macau

1 working day

 

Asia Pacific (excludes China)

2-3 working days

 

Europe

3-4 working days

 

Canada & USA

3-4 working days

 

Rest of the world

5 working days

 


TAXES AND DUTIES

Delivery Duty Paid (DDP)
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that ANTEPRIMA will handle all tax and duty payments. The price displayed for each product and the shipping charge shown are inclusive of all tax and duties’ charges. The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

Australia France Malaysia Singapore
Austria Germany Malta Slovakia
Bahrain Greece Macau Slovenia
Belgium Hong Kong Monaco South Africa
Brunei Hungary Netherlands South Korea
Bulgaria India New Zealand Spain
Canada Indonesia Norway Sweden
Chile Ireland Oman Switzerland
Croatia Italy Philippines Taiwan
Cyprus Japan Poland Thailand
Czech Republic Jordan Portugal United Arab Emirates
Denmark Kuwait Puerto Rico United Kingdom
Egypt Latvia Qatar United States
Estonia Lithuania Romania Venezuela
Finland Luxembourg Saudi Arabia



Delivery Duty Unpaid (DDU)
All countries not listed under the DDP category will be shipped on a Delivery Duty Unpaid (DDU) basis. If you are shipping to these countries, 
product prices displayed are exclusive of all taxes and duties, as we are unable to advise on the amount at the time of online purchase. As the recipient, you will be responsible for all import duties, customs and local sales’ taxes levied by the country you are shipping to. Payment of these charges is necessary to release your order from customs. Our courier, FedEx, will contact you locally with details of any import duty to pay.

Please be aware that if you refuse to pay these charges, the shipment will automatically be returned to us at our expense. We will then deduct any related charges incurred from the refunded amount of your original purchase. 

 

 

TRACKING YOUR SHIPMENT

You will receive an email when your order is shipped to the email address you provided when ordering. You can track your shipment by following the link provided in your shipping confirmation email. Alternatively, simply type in the tracking number of your package on the shipping service provider´s website. If you do not receive a tracking number, please contact our Customer Care team on customercare@anteprima.com